Introduction
Graphic Burn is committed to providing high-quality products and ensuring that our customers are satisfied with their purchases. If for any reason you are not satisfied with your purchase, we offer a return policy to make the return process easy and hassle-free. This return policy outlines the conditions under which you may return or exchange your purchase.
Eligible Items for Return Graphic Burn accepts returns for the following items within 14 days of the original purchase date:
- Damaged or defective items
- Incorrect items received
- Items that do not meet the customer’s expectations
Ineligible Items for Return Graphic Burn does not accept returns for the following items:
- Custom or personalized items
- Downloadable software products
- Items that have been used or altered in any way
Return Process
To initiate a return, please contact us at support@graphicburn.com to request a return authorization. Our customer support team will provide you with instructions on how to return your purchase. We will ask you to provide us with the following information:
- Your name and order number
- The reason for the return
- Whether you would like a refund or exchange
Return Shipping
Graphic Burn is not responsible for the cost of return shipping. The customer is responsible for the cost of returning the item to us in its original condition. We recommend using a trackable shipping method to ensure that the item reaches us safely.
Refunds
Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If the item meets the conditions outlined in this return policy, we will process a refund to the original payment method used to purchase the item. Refunds will be processed within 7-10 business days after we receive the returned item.
Exchanges
If you would like to exchange your purchase for a different item, we will process the exchange once we receive the returned item. Exchanges will be processed within 7-10 business days after we receive the returned item.
Conclusion
Graphic Burn is committed to providing our customers with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help. If you have any questions or concerns regarding this return policy, please contact us at support@graphicburn.com.